People can now register a complaint on maintenance, operations or report road accidents occurred on National Highways on a national toll-free number launched by the government. The launch of the toll-free number “1033” is expected in the first week of February by the NHAI (National Highways Authority of India).
Deepak Kumar, the chairman of National Highways Authority of India mentions that the project has been completed with the required work processed on-time. The project is focused on rescuing any victim of an accident, quick assistance while admitting the victim to the nearby hospital. The authorities are further planning to associate with the state government for providing immediate ambulance assistance at the highways.
Deepak Kumar further explained that the national toll-free number will be propagated amongst the road users through unique and huge campaigns. The mapping of the entire network of National Highways is completed through GIS (Geographic Information System) by the subsidiary (IHMC) Indian Highways Management Company Ltd. of the NHAI.
The initiative will help manage all the incoming calls by the call center for locating the callers while immediately transferring it in the local language to the operators. The national toll-free number will be beneficial for all and including non-emergency and emergency situations, it was act as “one-stop” solution, says an official from the NHAI.
The official further mentioned that immediately after the report of an emergency or an accident, the call center will pass the message to the nearby center of operation for an urgent action to be taken. The action includes rushing a crane to the site for road assistance or an ambulance for rescuing the victim.
National Highways contributes to only 2% of the total road network in India of which there are accountable for more than 1/3rd of fatal road accidents victims and 30% road accidents. Almost 52,075 lives were claimed for the National Highway accidents in the year 2016 with 1.46 lakh injured victims. As per the government analysis report, 50% of the lives can be saved with immediate medical assistance.